Plans and payments

Plans

Choose and adjust the plan that best fits your business or project. The screen shows the available options side by side, each with:

• The plan name.
• A selector: How many chats do you have per month? — the same plan changes price according to the volume you pick.
• The monthly price and the cost of the additional chat.
• Hire your AI agent to contract it.
• Below, the detail: what kind of operation it is for, monthly rate vs. annual rate (annual usually saves a month), what it includes in AI messages, spaces and catalog SKUs, and the cost of each additional unit.

Each plan also lists what it adds: data architecture, Avatar tier, analytics level and hours of growth consulting. At the end, a All plans include block with what the three share.

Choose by chat volume, not by features

The core modules — Smart Chat, CDP, CRM, Flows, Outbound, scheduling — come with every plan. What changes is scale: how many messages, how many spaces, how many SKUs. Estimate your real monthly volume and pick that tier; additional chats are charged separately.

Prices change

The exact amounts for each plan, the additional chat and the add-ons (space, SKU) are on this screen and get updated. Check them there before making a decision.

Subscriptions

The Subscriptions section shows what you have contracted today: the current plan, since when, and the associated recurring charges. It is where you see whether a subscription is active, expired or pending payment.

Products

Products are the add-ons that stack onto the plan: message packs, additional spaces, catalog SKUs, onboarding, consulting services. They are contracted separately and added to the month's invoice.

Refunds

Refunds lists requested returns and their status. A refund is not generated on its own: it is requested from the Keybe team and tracked from here.

Payment methods

Your saved credit cards. From here you add a new one or remove one you no longer use. The selected card is the one used when topping up and for the plan's recurring charges.

An expired card cuts the service

If the card the plan is charged to expires or is declined, the renewal fails and the account may be blocked. Update it before the cut-off date, not after.

What happens if the account gets blocked

When there is an outstanding debt, access to the modules is restricted and the platform shows a notice with the detail. Payment is made from Billing; if you lost the invoice, you can request it at the email the notice indicates. Once the payment clears, the service is reactivated.